Terms of Use

Template copy. Replace it with your own policy, reviewed by your legal advisor, before you launch.

1. Acceptance

By creating an account or using Meridel you agree to these terms. If you use Meridel on behalf of a company, you confirm you can bind that company to them.

2. The service

Meridel provides an agent runtime, tracing and replay tools, APIs and SDKs. We may add, change or retire features, and will give at least 30 days’ notice before removing anything you rely on in production.

3. Your account

Keep your credentials and API keys secret. You are responsible for activity under your account, including runs started by your agents.

4. Acceptable use

• No unlawful, harmful or deceptive use of agents

• No attempts to break, probe or overload the service

• No reselling the service without a written agreement

• Respect the usage policies of any model provider you connect

5. Your content

You own your prompts, traces and outputs. You give us a limited licence to host and process them only to provide the service.

6. Fees and billing

Paid plans are billed monthly or annually in advance. Usage above your plan is billed per run at the published rate. Fees are non-refundable except where the law says otherwise.

7. Availability

We aim for high availability on every plan. Uptime commitments and service credits apply only where an SLA is included in your order form.

8. Intellectual property

We own Meridel, its software and its brand. Nothing in these terms transfers those rights to you.

9. Liability

The service is provided as is. To the extent the law allows, our total liability is limited to the fees you paid in the 12 months before the claim.

10. Termination

You can cancel anytime from your dashboard. We may suspend accounts that break these terms. You can export your data for 30 days after termination.

11. Changes

We may update these terms. The date at the top shows the latest version, and material changes are emailed to account owners in advance.