Privacy Policy

Template copy. Replace it with your own policy, reviewed by your legal advisor, before you launch.

1. Who we are

Meridel (“we”, “us”) runs an agent runtime that lets teams build, trace and replay autonomous agents in production. This policy explains what personal data we collect when you visit our site or use the product, and what we do with it.

2. What we collect

2.1 Account data

Name, work email, company and role when you sign up, plus billing details handled by our payment provider. We never see or store full card numbers.

2.2 Usage data

Run counts, feature usage, device and browser type, and approximate location from IP address. We use it to keep the service reliable and to improve it.

2.3 Customer content

Prompts, tool calls and traces your agents send through Meridel. This is your data. We process it only to provide the service, as described in our Data Processing Addendum.

3. How we use it

• To run, secure and support the service

• To bill you and send service notices

• To improve the product with aggregated, de-identified metrics

• To send product updates, only if you opt in

4. Model training

We do not train models on customer content. Ever. This applies on every plan, including Starter.

5. Sharing

We share personal data only with sub-processors that help us run the service (hosting, email, payments, support), under written agreements. We do not sell personal data.

6. Retention

Account data is kept while your account is active and for 30 days after deletion. Trace retention follows your plan settings, from 7 days on Starter to custom periods on Enterprise.

7. Security

Data is encrypted in transit and at rest. Access is logged, limited to people who need it, and reviewed quarterly. We hold a SOC 2 Type II report, available on request.

8. Your rights

Depending on where you live, you can ask to access, correct, export or delete your personal data, or object to how we use it. Email privacy@yourdomain.com and we will reply within 30 days.

9. Changes

If we make material changes we will email account owners at least 14 days before they take effect. The date at the top of this page shows the latest version.