[01] CUSTOMER STORY
Halden Freight
Carrier onboarding went from a three-week email thread to an afternoon. The traces are the reason legal signed off.
92%
less manual review
INDUSTRY
Logistics
PERSON
Mira Okafor
ROLE
Head of Platform
Halden moves freight for 1,400 carriers across 11 countries. Onboarding each one meant insurance checks, tax forms and lane agreements, handled by hand over email.
The approach
The team built an onboarding agent that collects documents, validates them against public registries and drafts the lane agreement for a human to approve. Every step is traced and replayable.
The result
Manual review dropped by 92%, and median onboarding time went from 19 days to under 6 hours. Legal approved the rollout after reviewing a week of replayed traces.
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